Our ITSM services encompass:
Datacenter Management Services: We proficiently manage and administer our clients data ,design and operation to improve agility, reliability, flexibility and reduce TCO.
End User Computing Services: We facilitate migration to newer operating environments with minimal business disruption and drive transformative technology solutions.
IT Service Desk: We offer multilingual Service Desk support across the entire level - from basic IT helpdesk to enterprise service desk solutions. This includes complete ticket lifecycle management, proactive alerts monitoring, IT security and identity and access management.
Network Services: We offer unified communication and network infrastructure to our clients, which help them to reduce the overall expenses and leverage communication enabled business processes.
Enterprise System Management (ESM): We provide professional and comprehensive solutions in line with industry standard frameworks, such as ITIL v3, to manage IT infrastructure. Our offerings include consulting, implementation, maintenance and support, and shared services.
IT Service Management (SM): We offer to our clients a Service Management framework that optimizes the delivery and management of IT Services which help our clients to achieve a sustainable IT environment with a road map for improving maturity levels.
Consulting: Enables strategic ITSM initiatives through business integration planning, benchmarking, and assessment services based on best practices.
Service transition and standardization: Includes requirement analysis, design, development and implementation of processes and a tools platform with clear ownership and accountability.
Service assurance and transformation: Encompasses a process sustenance model and quality assurance framework including transformational initiatives.
Service management integration: Establishes a robust service management integrator framework to monitor and track SLA, process and security compliance. It facilitates building and sustaining a robust Enterprise Service Management (ESM) tools platform to support multi-tenancy models.
Customer experience management: Involves the application of a scientific approach to understand customer expectations and bridge the gap between quality of service and experience.
Benefits
- Optimized operations: Ensure the stability and predictability of IT services With reliable and consistent performance, reduce service downtime and the total cost of ownership (TCO)
- Enhanced productivity: Improve end-user experience and productivity with powerful self-help features, and automated and integrated service catalogues
- Sustained service improvements and governance: Establish a culture of continuous service improvements by leveraging methodologies such as Lean and Six Sigma. Enable standardized and holistic IT governance using frameworks such as COBIT
- Improved operational transparency: Effectively manage IT operations and services through a transparent and consistent platform for managing IT services across suppliers, business units and geographies
